Privacy Policy

Last updated: July 2026

How Panda Zen handles enquiry and booking information.

1. Who we are

PandaZen is a sole-trader domestic cleaning business trading as PandaZen, operating in Durham and surrounding County Durham areas.

PandaZen is the data controller for information submitted through this website and during enquiry/booking communications. If you have any questions, you can contact us at hello.pandazen@gmail.com.

Business correspondence address:
PandaZen
Unit 2C
Esh Winning Industrial Estate
Durham
DH7 9QL
United Kingdom

PandaZen is not currently VAT registered.

2. Information we collect

We may collect the following information when you submit an enquiry or communicate with us:

• Name, email address, and phone number.
• Area or postcode.
• Service and frequency requested.
• Home or property details you voluntarily provide (e.g., size, number of rooms).
• Notes about access, parking, pets, cleaning priorities, and equipment or products.
• Optional marketing preferences.
• Any messages or attachments sent by email or via our form.
• Basic technical or security data created by our website hosting provider.

Important: Please do not send sensitive or private photos unless specifically requested. Do not include unnecessary sensitive personal information in your enquiry form.

3. How we use information

We use your information to:

• Respond to your enquiries and prepare quotes or estimates.
• Arrange bookings and provide cleaning services.
• Communicate with you about changes, access, issues, or follow-up.
• Keep basic business and administrative records.
• Improve our service.
• Send marketing communications only where you have opted in or where legally permitted.

4. Lawful bases for processing

• Steps before entering a contract / Contract: Managing enquiries, providing quotes, confirming bookings, and delivering the service.
• Legitimate interests: Running our business efficiently, responding to customer messages, ensuring service quality, and maintaining website security.
• Legal obligation: Retaining tax, accounting, and compliance records.
• Consent: Sending optional marketing materials where consent has been specifically requested and given.

5. How enquiries are handled

Form submissions from this website are sent directly to Panda Zen via email notification. At launch, we do not use a separate online customer database to store form submissions. Our email service providers and website hosting platform process the messages temporarily to ensure delivery. We do not sell your personal data.

6. Who we share information with

We only share your information where strictly necessary to run our business. This may include:

• Our secure email provider and website hosting provider.
• Professional advisers, such as accountants, if needed.
• Insurers or legal authorities, if legally necessary.

We will never sell your data or share it with third parties for their own marketing purposes.

7. International transfers

Some of our service providers may process data outside the UK. Where this happens, Panda Zen expects appropriate safeguards to be used by those providers to protect your information under UK data protection standards.

8. How long we keep information

• Unsuccessful enquiries: Normally kept for up to 12 months before deletion.
• Customer, booking, and administrative records: Normally kept for up to 6 years where needed for tax, accounting, or legal purposes.
• Marketing consent records: Kept until you withdraw your consent or it is no longer needed.

Emails and messages may be deleted sooner if they are no longer required for business purposes.

9. Your rights

Under UK data protection law, you have the right to:

• Request access to your personal data.
• Ask us to correct inaccurate information.
• Request the deletion of your data (where we do not have a legal reason to keep it).
• Request the restriction of processing.
• Object to our processing of your data.
• Request data portability where applicable.
• Withdraw your consent for marketing at any time.

10. Security

We take reasonable steps to protect your personal data from unauthorised access or loss. However, please be aware that email communication is not perfectly secure. We strongly advise that you do not submit highly sensitive information through our contact form.

11. Cookies and analytics

This website does not currently use non-essential analytics or advertising cookies. If this changes in the future, this policy will be updated, and a cookie consent mechanism will be added where legally required.

12. Contact us

If you have any questions or wish to exercise your rights, please email us at hello.pandazen@gmail.com.

If you are unhappy with how your data is handled, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.